GENERAL TERMS AND CONDITIONS OF SALE
Last updated: July 2, 2025
The company FLEUR VELVET COUTURE EI is a sole proprietorship registered with the Chamber of Trades and Crafts of Haute-Garonne (31), under SIRET number 894 353 440 00015, with its registered office located at:9 rue Louis Blériot, Appt C133, 31700 Cornebarrieu, France.
Hereinafter referred to as the “Company”, it specializes in the creation, design, and sale of:• (i) outer garments and wedding dresses inspired by historical fashion,• (ii) undergarments (corsetry) inspired by historical fashion, and• (iii) patterns and accessories inspired by historical fashion.
The “Client” refers to any natural or legal person purchasing products or services from the Company.
The list and description of the goods and services offered by the Company can be found on its website: www.fleur.velvet.couture.com
The Company can be contacted via email at: [email protected]
These General Terms and Conditions of Sale (hereinafter referred to as “GTCs”) govern the contractual relationship between the Company and the Client. They apply to any purchase or order confirmation of products or services made with the Company.
Article 1 – PURPOSE
These GTCs define the rights and obligations of the Company and the Client concerning the order, creation, and sale of:• (i) outer garments and wedding dresses inspired by historical fashion,• (ii) undergarments (corsetry) inspired by historical fashion, and• (iii) patterns and accessories inspired by historical fashion.
Each garment and/or accessory is made according to the Client’s personalized choices, based on their measurements or semi-custom sizing.
Article 2 – GENERAL PROVISIONS
The Client acknowledges having read these General Terms and Conditions of Sale prior to making a purchase and accepts them without reservation.
They may be modified at any time; the applicable conditions are those in effect on the date of the order.
The General Terms and Conditions of Sale come into force from the date of purchase or the signing of the quotation and remain in effect until the expiration of the guarantees and obligations owed by the Company.
The Client acknowledges having received all the advice and information necessary to ensure that the offer meets their needs.
The Client declares that they are legally capable of entering into a contract under French law, or legally authorized to represent the individual or legal entity on whose behalf they are acting.
Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.
Article 3 – CONTRACT FORMATION
Order
The Client makes their choice among the collections displayed on the Company’s website or Etsy shop, and/or contacts the Company for any other request for a personalized historical costume, wedding dress, or corset in order to obtain a quotation (free and without obligation to purchase).
After a detailed discussion about the customization of the piece between the Company and the Client (selection of materials and finishes from a range proposed by the Company), the quotation will be sent via email, accompanied by these GTCs in PDF format, and will remain valid for fifteen (15) days from the date of issue. After this period, a new quotation will be required.
Any request for a sketch or design of a personalized costume prior to ordering or production will be charged. In such cases, the Client must refer to the Company’s existing collections on the website and/or Etsy shop to request detailed customization, or provide their own sketch via email, which the Company will follow.
If the Client refuses to purchase the “Design Sketch Option” (€100 payable in advance), the creation will be made according to the Company’s interpretation based on the information provided. The Company cannot be held responsible for any discrepancy in the final result if no clear sketch has been provided.
Order Validation
The Client validates the order with the Company by dating and signing the quotation provided, which must include the statement: “Approved for agreement. I have read and accept the General Terms and Conditions of Sale.”.
The signed quotation must then be returned by email to the Company.
It is considered a purchase order and constitutes full acceptance of these GTCs.
Orders involving in-person fittings: Following the order, and when the Client is physically able to attend fittings at the Company’s workshop, two to three appointments minimum will be scheduled:
- The first for measurement taking, conducted by the Company;
- The second (optional) for a toile fitting or hem adjustment;
- The third for the final fitting and in-person delivery of the creation.
Orders involving remote fittings: If the Client cannot attend the Company’s workshop for measurements or fittings before completion, the Company will send by email a measurement guide and/or video tutorial. These instructions must be strictly followed and double-checked by the Client (assistance is recommended) to ensure accurate results. The Company cannot be held liable for an ill-fitting garment due to incorrect measurements provided by the Client.
A confirmation email summarizing the order details — including total price, Client’s measurements, chosen payment methods, any appointment schedule, delivery timeframe, and Client’s contact details — will be sent to the email address provided by the Client.
At this stage, it is the Client’s responsibility to verify the accuracy of their contact details (phone number, email, postal address) and all design, timing, delivery, appointment, and payment details. The Company cannot be held responsible for failure to deliver due to incorrect or incomplete information provided by the Client.
Additional Fittings / Client-Requested Modifications
Any additional fittings not initially planned, or significant modifications requested by the Client after the order (regarding materials, design, or measurements), will be charged separately.
A new quotation will be sent by email by the Company, valid for seven (7) days, which the Client must sign again to continue the order. In case of disagreement or unsigned quotation after seven (7) days, the creation will proceed according to the initial order.
In the event of significant weight loss or gain, the additional alterations, material purchases, or extra labor required will be at the Client’s expense. In the absence of an agreement on these costs, the creation will be finalized as originally planned.
Order Refusal by the Company
The Company reserves the right to refuse any order from a Client with an outstanding payment dispute from a previous transaction or when its production schedule does not allow compliance with the stated deadlines (see Article 8).
Order Modification by the Company
The Company reserves the right to modify the quotation before production begins in cases of material shortages, supplier product discontinuation, or other circumstances beyond the Company’s control. A revised quotation will then be issued via email, valid for seven (7) days, and must be signed again by the Client to confirm continuation.
Archiving
Quotations and purchase orders concluded with the Company (including communications, order details, invoices, and the GTCs in effect on the order date) are archived for ten (10) years as faithful and durable copies, in accordance with Article 1360 of the French Civil Code (note: reference to French law).
These records may serve as proof of contract.
Clients may access archived records by written request via email ([email protected]) or by post at:
Fleur Velvet Couture, 9 rue Louis Blériot, Appt C133, 31700 Cornebarrieu, France.
Article 4 – PRICE AND PAYMENT TERMS
The price indicated on the order includes:
• (i) raw materials,
• (ii) labor (creation),
• (iii) fitting appointments (in-person or remote),
• (iv) shipping fees (if applicable), and
• (v) operating charges (the Company being a micro-enterprise not subject to VAT under Article 293B of the French General Tax Code – CGI).
Therefore, all prices are calculated without VAT but include all other applicable taxes.
The price does not include any modifications requested by the Client during production, which will be subject to a new quotation.
Full payment of the price is required immediately upon formation of the contract. Production will not begin until full payment (or the first installment in case of an agreed payment plan) has been received.
Accepted payment methods:
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Cash (in euros), or
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Bank transfer (the Company’s banking details will be provided in the order confirmation email).
Checks are not accepted.
Delivery will occur only after full payment of the total order amount.
Payment Plans (Installments)
Exceptional payment facilities may be granted, following this schedule:
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40% of the total price at quotation signature (cash or transfer),
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30% of the total price at the first fitting or mid-production,
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30% of the total price upon delivery.
Payment plans are available only for orders delivered at least 9 months later.
In case of payment refusal, the Company reserves the right to cancel the order. The deposit paid will not be refunded.
The Company may modify its prices at any time but guarantees the application of the rate indicated at the time of order confirmation.
Article 5 – RETENTION OF OWNERSHIP
The Company retains ownership of all goods sold until full payment of the price has been received.
Furthermore, no delivery shall take place until the Client has fully settled the total amount due.
Article 6 – COMPANY OBLIGATIONS
The Company undertakes to:
• (i) create the garments and/or accessories according to the terms and conditions of the contract,
• (ii) use all necessary means to execute the order properly,
• (iii) exercise the care customary in the profession in performing its services, and
• (iv) make itself available and use its best efforts to respect the completion deadlines (see Article 8).
Article 7 – CLIENT OBLIGATIONS
The Client undertakes to: (i) provide the Company, prior to and throughout the execution of the contract, with all necessary or useful information for the proper completion of the garments and/or accessories. Failure to do so may result in delays or additional costs for which the Company cannot be held responsible.
Article 8 – DEADLINES
The estimated timeframe — from creation to shipment — ranges from 3 weeks to 9 months (average: approximately 6 months), depending on the type of creation ordered and the Company’s current production schedule.
The Client will receive, in the order confirmation email, an approximate delivery date (±15 days) depending on the type of garment and the Company’s workload at the time of purchase.
This estimated date is indicative only and may vary within a reasonable range (±15 days).
Any reasonable delay in delivery shall not entitle the Client to compensation or cancellation of the order.
The Company will not respond to progress inquiries before the scheduled delivery or shipment date specified in the confirmation email. No “work in progress” photos will be sent during production.
The Company cannot be held responsible for any delay caused by the Client’s actions or omissions, such as missed fitting appointments, late payments, changes to measurements, or any other alteration requested during production that extends the original timeline.
If the Client wishes to receive their order urgently (within 4–8 weeks from quotation approval), they must notify the Company at the time of the initial quotation.
A 30% surcharge will then apply to the total price. Payment plans will not be available for urgent orders — the full amount must be paid before production begins.
The Company reserves the right to refuse urgent orders if its workload or the nature of the project (e.g., complex finishing) does not allow for expedited delivery.
Article 9 – DELIVERY
Delivery is available worldwide and its cost is calculated before production begins based on:
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the total package weight (creation + packaging),
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the value of the order
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the delivery destination, and
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any insured coverage for loss or theft.
Delivery is made to the address specified on the final quotation and carried out by La Poste (the French postal service) or any other appropriate courier, with tracking number and signature required upon receipt.
The Client’s phone number will be provided to the carrier, and an email containing the tracking number will be sent to the Client.
The Company disclaims any liability for delays or non-delivery due to incorrect or incomplete address or phone information provided by the Client.
The Company automatically subscribes to loss/theft insurance (included in the initial quotation) equal to the total value of the final quotation and declares this same value to customs (for shipments outside the EU).
For deliveries outside the European Union and/or French overseas territories (DOM-TOM), customs duties, import taxes, or local charges may apply.
These fees are the Client’s sole responsibility, including all necessary declarations and payments to the competent authorities.
The Company advises the Client to verify such requirements with their local customs authorities.
Estimated shipping times:
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France: 7 business days
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International: 10–30 business days
These shipping times are independent of production time stated in the order confirmation email.
In the event of loss or theft of a package, the Company will initiate an insurance claim through the postal service to refund the value of the creation.
Article 10 – WITHDRAWAL, REFUNDS, AND CLAIMS
In accordance with Article L.121-20-2 of the French Consumer Code (Code de la Consommation) (note: reference to French law), the right of withdrawal does not apply to: “goods made to the consumer’s specifications or clearly personalized.”
As a result, made-to-measure or custom creations are neither exchangeable nor refundable.
Any modification of an original design is considered a custom creation; therefore, the same non-return and non-refund policy applies. Each item is unique and crafted specifically for the Client.
For any complaints, the Client may contact Customer Service by email: [email protected]
In case of cancellation by the Client during production, any deposit paid will not be refunded.
In contrast, if the Company cancels the order, the deposit paid will be fully refunded to the Client via bank transfer.
Article 11 – TERMINATION
The contract takes effect on the date the Client accepts the quotation and ends upon delivery of the garment and/or accessory.
The contract may be terminated early by the Company:
• (i) in the event of force majeure making performance impossible (see Article 16), or
• (ii) if the Client fails to meet contractual obligations, including non-payment or failure to attend a fitting appointment for any reason.
In such cases, the Company may terminate the contract automatically, without judicial intervention, by sending a registered letter with acknowledgment of receipt, fifteen (15) days after an initial written notice to remedy the default has remained unanswered.
The termination date shall be the date of dispatch of the second registered letter by the Company.
If termination occurs due to the Client’s fault, the entire price becomes immediately due, regardless of the project’s completion stage.
The Company reserves the right to claim damages for losses caused by the Client’s failure to perform.
Article 12 – LIABILITY
The Company’s liability is limited solely to faults it may commit in the performance of its contractual obligations.
In the event of a proven fault by the Company in executing the contract, liability will be limited to direct damages only that are directly attributable to the Company.
Under no circumstances shall the amount of damages owed by the Company exceed the total sum received by the Company at the time the damage occurred.
The Client expressly acknowledges that failure to comply with the initial schedule of fittings or payment deadlines may result in delays in the design or delivery of the garment and/or accessory.
The Company shall not be held responsible for such delays or for any resulting inconvenience or prejudice suffered by the Client.
Article 13 – CONFORMITY
The Company is required to deliver garments and/or accessories that conform to the order.
Creations are deemed conforming if they meet the following criteria:
• (i) They correspond to the description and possess the characteristics set forth in the quotation;
• (ii) They are suitable for the intended use of such products;
• (iii) They meet the usual quality and durability standards expected of similar products.
In accordance with Article L.217-4 of the French Consumer Code (Code de la Consommation) (note: reference to French law), the Company must deliver goods conforming to the contract and is liable for any non-conformity existing at the time of delivery.
The Company therefore commits to producing garments matching the exact measurements provided in the validated quotation (see Article 3 for details on alterations during production) and according to the Client’s specifications (decorations, shape adjustments, etc.), with high-quality finishing.
However, due to the artisanal nature of the Company’s craftsmanship (historical construction methods, hand sewing) and the use of natural materials (such as silk or wool), the product may display minor irregularities in fabric texture, stitching, or raw finishes — particularly in 18th-century style garments.
The Client agrees not to consider these as defects, but rather as part of the authenticity of historical clothing.
All outer garments designed by the Company are intended to be worn over historically accurate undergarments (corsetry, panniers, bum pads, or crinolines — guidance by period is available on the Company’s website).
These structural undergarments are essential to achieve the intended silhouette. The Company may advise or produce these pieces upon request, in which case they will be subject to a separate quotation and created prior to outer garments, as measurements are taken over these structures.
If the Client chooses not to wear appropriate undergarments after being advised by the Company, the Client accepts that the ideal fit and drape may not be achieved, and the Company shall bear no responsibility for the result.
Photos of collections presented on the Company’s website or Etsy store are examples of style and general design only. Each garment is a unique creation, adjusted to the Client’s body, preferences, budget, and available materials. The final result may therefore differ slightly.
If the Client provides a photo or engraving as a reference for the desired creation, the Company agrees to reproduce it as closely as possible, but cannot guarantee a perfect replica.
The Client will be informed, before quotation issuance, of any significant differences likely to appear in the final product and may choose to modify or cancel the order accordingly.
In the case of remote orders without a physical fitting before completion, the Client acknowledges the risk of a less precise fit and accepts this fully upon signing the quotation.
The Company cannot be held liable for approximate adjustments when the measurements provided have been respected. A mock-up (toile) fitting by mail can be included in the quotation to minimize this risk, but it will be billed separately.
Article 14 – WARRANTY
In accordance with Article L.411-1 of the French Consumer Code (Code de la Consommation) (note: reference to French law), all products and services offered under these GTCs comply with applicable safety, consumer protection, and fair trade regulations.
All documents, descriptions, and information regarding garments and/or accessories are provided without any express or implied warranty, except those required by law.
Independently of any commercial warranty, the Company remains liable for legal warranties of conformity and hidden defects as provided by French law.
In accordance with statutory guarantees (see Appendix 1 of these GTCs):
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The Company will refund or replace defective or non-conforming products;
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Returned items must be sent in their original condition;
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Shipping costs will be reimbursed based on the rate invoiced, and return costs reimbursed upon presentation of proof.
Under the legal warranty of conformity, the consumer:
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Has two years from the date of delivery to act against the seller;
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May choose between repair or replacement, subject to cost conditions under Article L.217-9 of the French Consumer Code;
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Is exempt from proving the existence of the defect during the first six months after delivery (extended to 24 months since March 18, 2016, except for second-hand goods).
The Client may also invoke the warranty against hidden defects under Article 1641 of the French Civil Code, allowing them to choose between cancellation of the sale or a reduction in the price (Article 1644).
To qualify for the hidden defect warranty, the defect must:
• (i) Be hidden (not visible at purchase),
• (ii) Render the item unusable or significantly diminish its usability, and
• (iii) Exist at the time of purchase.
This warranty does not cover normal wear and tear (wear from use, fabric or lace abrasion, broken corset bones, worn ribbons, etc.) or damage resulting from improper use or care (the Company provides a maintenance guide for each creation).
In case of a hidden defect, the Client must send a registered letter with acknowledgment of receipt to: FLEUR VELVET COUTURE EI, 9 rue Louis Blériot, Appt C133, 31700 Cornebarrieu, France, clearly describing the defect.
Article 15 – INTELLECTUAL PROPERTY RIGHTS
All garments and/or accessories created by the Company constitute original works protected under French intellectual property law (Articles L.111-1 et seq. of the French Intellectual Property Code – note: reference to French law).
Any reproduction, representation, or distribution without prior written authorization from the Company is strictly prohibited.
Article 16 – FORCE MAJEURE
Neither the Company nor the Client shall be held liable if performance is delayed, hindered, or prevented by a force majeure event.
“Force majeure” shall mean any irresistible, unforeseeable, and unavoidable event beyond the control of the parties that cannot be prevented despite reasonable efforts.
The affected party must notify the other within 10 business days of becoming aware of such an event.
Both parties shall then consult within 15 days (unless impossible due to the event) to assess the situation and determine how to proceed with the contract.
Pursuant to Article 1218 of the French Civil Code (note: reference to French law), and in addition to events commonly recognized by French courts, force majeure includes but is not limited to:
• (i) Strikes or labor disputes beyond the parties’ control,
• (ii) Transportation or supply blockages,
• (iii) Earthquakes, fires, storms, floods, wars, or riots,
• (iv) Pandemics,
• (v) Telecommunication or power outages.
Article 17 – PERSONAL DATA PROTECTION
Personal data collected are used for order processing (quotations, deliveries, invoices).
The Company commits not to share or sell Clients’ personal information to third parties.
The Company may, however, use such data to fulfill legal or regulatory obligations or to work with necessary service providers (payment processors, shipping companies, commercial partners).
When required by law, the Client’s consent will be obtained or the Client will be given an opt-out option before any data transmission.
Under French Data Protection Law of 1978, Clients have the right to access, modify, rectify, or delete their personal data by contacting: [email protected].
Article 18 – PARTIAL INVALIDITY
If one or more provisions of these GTCs are declared invalid or unenforceable under a law, regulation, or final judicial decision, the remaining provisions shall remain fully effective.
Article 19 – NON-WAIVER
No tolerance, omission, or inaction by the Company shall be construed as a waiver of its rights under these GTCs.
Article 20 – GOVERNING LAW – DISPUTES – CLAIMS – MEDIATION
These GTCs are governed by French law. The language of these GTCs is French. In case of dispute, French courts shall have exclusive jurisdiction.
Claims Procedure
For any complaints, Clients may contact the Company by email at [email protected] or by mail at:
FLEUR VELVET COUTURE EI, 9 rue Louis Blériot, Appt C133, 31700 Cornebarrieu, France.
In the event of any issue relating to the interpretation or performance of these GTCs, both parties agree to seek an amicable solution before taking legal action.
If the dispute remains unresolved after a written complaint, and in accordance with the French Consumer Code, the Client may submit the matter free of charge to the consumer mediation service:
MÉDIATION CONSOMMATION DÉVELOPPEMENT
Website :
Mailing address :
MED. CONSO. DEV.
Centre d’Affaires Stéphanois SAS
IMMEUBLE L’HORIZON – ESPLANADE DE FRANCE
3, RUE J. CONSTANT MILLERET – 42000 SAINT-ÉTIENNE
Online Dispute Resolution Platform
In accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission provides an Online Dispute Resolution platform for disputes between consumers and professionals within the European Union: https://webgate.ec.europa.eu/odr/
In the absence of an amicable resolution, any dispute regarding the interpretation, performance, or termination of these GTCs shall fall under the jurisdiction of the competent French courts.
✅ End of Document
GENERAL TERMS AND CONDITIONS OF SALE – FLEUR VELVET COUTURE EI
(Translated from the original French document dated July 2, 2025 – Translation provided for reference; only the French version is legally binding under French law.)